Privacy Policy

Last updated: March 2026

1. Data Controller

The data controller responsible for the processing of your personal data is:

Swagat Foods s.r.o.
Koubkova 262/11, Vinohrady, 12000 Praha 2, Netherlands
Email: privacy@swagatfoods.com
Company registration: 12345678

2. What Data We Collect

We collect and process the following categories of personal data:

Contact Information: Name, email address, telephone number, and postal address.
Business Information: Company name, VAT registration number, trade licence details, and business address.
Account Data: Login credentials, order history, and communication preferences.
Financial Data: Bank account details (for direct debit), invoice records, and payment history.
Website Usage Data: IP address, browser type, pages visited, time spent on site, and referring website (collected via cookies and analytics tools).
Communication Data: Records of correspondence, including emails, contact form submissions, and telephone call logs.

3. Legal Basis for Processing

We process your personal data on the following legal grounds under Article 6 of the GDPR:

Contract Performance (Art. 6(1)(b)): Processing necessary for the execution of a contract with you, including order processing, delivery, and invoicing.
Legitimate Interest (Art. 6(1)(f)): Marketing communications to existing customers, fraud prevention, and business analytics.
Legal Obligation (Art. 6(1)(c)): Tax reporting, food safety compliance, and statutory record-keeping.
Consent (Art. 6(1)(a)): Newsletter subscriptions, marketing cookies, and non-essential analytics. You may withdraw consent at any time.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

Customer account data: Duration of the business relationship plus 5 years.
Invoice and financial records: 10 years (statutory requirement).
Marketing consent records: Until consent is withdrawn.
Website analytics data: 26 months (anonymised thereafter).
Job application data: 6 months after the recruitment process concludes (unless consent is given for longer retention).

5. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of Access (Art. 15): You may request a copy of the personal data we hold about you.
Right to Rectification (Art. 16): You may request correction of inaccurate or incomplete data.
Right to Erasure (Art. 17): You may request deletion of your personal data, subject to legal retention obligations.
Right to Restriction (Art. 18): You may request that we restrict the processing of your data in certain circumstances.
Right to Data Portability (Art. 20): You may request to receive your data in a structured, commonly used, machine-readable format.
Right to Object (Art. 21): You may object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact our Data Protection Officer at privacy@swagatfoods.com. We will respond within 30 days.

6. Cookies

Our website uses cookies to ensure functionality and improve your experience. For detailed information about the cookies we use, please refer to our Cookie Policy.

7. Data Protection Officer

If you have questions or concerns about how we handle your personal data, you may contact our Data Protection Officer:

Email: privacy@swagatfoods.com
Address: Swagat Foods s.r.o., Attn: Data Protection Officer, Koubkova 262/11, Vinohrady, 12000 Praha 2, Netherlands

You also have the right to lodge a complaint with your national data protection supervisory authority.